Customer Services

Support is a non-stop global commitment at Telstra. We're not going to be satisfied until you are. Our global fault management and support teams operate 24/7 to give you the confidence you need to do business.

Fault Reporting

Telstra is monitoring your services to ensure your business remains fully operational. We stay up all night so you don't have to.
If you do experience a fault, we're probably on to it. But call us anyway, if only to reassure yourself.

To contact fault reporting, call +61 2 8289 8222

Philisophy

Operating a business is hard enough without having to worry about your telecommunications. Telstra is here to manage your problems so you can focus on the big issues. If you happen to find a fault before we do, or if you just need to talk to our expert service department about anything at all just call us

Online Reporting

Telstra provides Internet based IP network monitoring and management tools for customers to view and analyse network performance and actual usage. You can view network statistics such as latency, packet delivery and routing seven days a week.

• Network performance reports
• Traffic utilisation
• Outage notification reports
• Fault Reporting
• Fully editable routing information

Which ever way you choose, we work with you to make sure you get the business benefits you need from your billing information.